References 2017-10-18T12:43:38+00:00

Voices of Our Clients

“A successful relationship needs a trusting partnership built on quality, expertise and reliability. Three major focus areas, which Ms Elif Arslan and Spa Concepts fulfil completely. Ms Arlsan’s professional expertise and knowledge played no small part in the success of the Arany Spa in the Park Hyatt Vienna. Ms Arslan oversaw the grand opening of the 1,000 square-metre spa area of the first Hyatt Hotel in Austria, from the creation of Spa Concept and partner selection through to the choice of qualified staff, and in doing so formed an extraordinary and enriching experience for our hotel guests, spa members, and day guests.”
Monique Dekker - General Manager, Park Hyatt Vienna
“Enthusiastic, attention to detail, solution-oriented – those are just some of the qualities that Ms Elif Arslan brings along. I had the privilege to work with Ms Elif Arslan in setting up and opening Hyatt Regency Istanbul Ataköy. She has supported us in the entire take-over process, finalisation of design elements and implementation of spa software for more than 4,000 sqm of wellness area. Furthermore, I had an opportunity to work with Ms Arslan on Hyatt Regency Tashkent project as well, where she and her team produced and supplied custom-made spa linen of the highest quality despite having an extremely limited timeline. I must say I was really impressed by her work ethic and professionalism. She and the Spa Concepts team are definitely a great addition to any team and project.”
Mate Beram - Projekt Manager, Hyatt International
“I had the pleasure of working with Elif at the pre-opening concept development of the Spa and Fitness Areas at Hyatt Regency Istanbul, Atakoy. Elif was instrumental in working with the project team to complete construction, the set-up and layout of all areas, recruitment and training of the management and associate teams, product selection and negotiation. Elif also coordinated the launch of the Spa, design of marketing materials, implementation of software and music systems. From the beginning, the Spa and Fitness Centre has exceeded both customer satisfaction and financial targets, which is down to the professionalism and hard work by Elif to set the team in Levana up for success. She continues to mentor and guide the team where needed and will forever be part of the team here. Elif demonstrated over many months her commitment to the project, work ethic and overall professionalism and knowledge in Spa & Fitness related areas and I would highly recommend her for any project.”
Brian Loughnane - Director of Food & Beverage and Levana Spa & Fitness, Hyatt Regency Istanbul Atakoy
“Elif was instrumental during the launch of our Levana Spa and Fitness. She organised the whole operation including IT system, membership modules during the pre-opening and recruited and trained our colleagues (both Turkish and Balinese) to the highest levels. She also did a very good job in setting up the retail section and handpicked exclusive suppliers. After the opening, she stayed with us to further make sure the operation was running smoothly and successfully. Elif is a true Spa and Fitness professional, and I can only give my best recommendations about her. She takes full responsibility and makes sure things get done in time.”
Stefan Radstrom - General Manager, Hyatt Regency Istanbul Ataköy
“Elif has born with such a gift to be creative and great passion with commitment for quality that enables her to unleash her talent and develop exquisite products offered at spa and wellness developments. Extremely hands on at the operation and able to shadow both internally and externally for her team in line with articulation of any given projects in strategic priorities. Her curiosity to learn new culture and unique business challenges leads to another opportunity for new innovation. Her journey and adventure in spa and wellness will be continued with many more exciting projects coming along.”
Sue Yoon - Director of Spa & Fitness - Regional Wellness Specialist ASPAC, Grand Hyatt Seoul, Hyatt International
“Ms. Arslan proved her deep knowledge of Spa Concepts while in charge of Rive Spa & Fitness at Hyatt Regency Dusseldorf, ever since it opened in 2011. Her sense for customers’ needs in terms of treatments and spa environments, down to the very last detail, has been outstanding. She was able to combine customers’ needs with the needs of spa therapists and hotel management, and integrated the spa perfectly into the entire hotel concept. Partners and staff have been selected with care and matched to the hotel as well as to the residents of Dusseldorf. She created and maintained a healthy and balanced structure for hotel guests, spa members, and day spa guests.”
Daniela Kastrau – Marketing Communication Manager, Hyatt Regency Düsseldorf

Discover Our References

Here, we let images do the talking and give you an insight into some of our projects.