Consumers in the sense of Section (13) of the German Civil Code (BGB) shall be entitled to a right of revocation according to the legal regulations in accordance with the following instructions:

You have the right to revoke this agreement within fourteen days without providing reasons.
The revocation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, has taken possession of the last goods.
To exercise your right of revocation, you must inform us at

Spa Concepts
Inh.: Elif Arslan
Herbert-Lewin-Straße 3
50931 Köln
Telefon: +49 (0)221 16909527
E-Mail: customercare@spa-concepts.de

by means of a clear statement (e.g. a letter, facsimile or e-mail sent by post) of your decision to revoke this agreement. You can use the attached model revocation form, which is not mandatory, however.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise ; in no event will you be charged for this refund. We may refuse the refund until we have received the goods back or until you have provided evidence that you have returned the goods; whichever is earlier.

You must return or hand over the goods to us immediately; in any case within fourteen days of the day on which you notify us of the revocation of this agreement at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately EUR 150.

You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Exclusion of revocation

The right of revocation does not apply to the following agreements:

• agreements for the supply of goods which are not prefabricated and the manufacture of which is based on an individual choice or destination by the consumer or which are clearly tailored to the personal needs of the consumer,

• agreements for the delivery of goods that may spoil quickly or whose expiration date would quickly be exceeded,

• agreements for the supply of sealed goods which are not suitable for return for health or hygiene reasons, if their seal has been removed after delivery.

If you want to cancel the contract, please fill out this form and send it back.

to:

Spa Concepts
Inh.: Elif Arslan
Herbert-Lewin-Straße 3
50931 Köln

via E-Mail to:

E-Mail: customercare@spa-concepts.de